Apartment Policies & House Rules
- In compliance with the law in regards to hospitality facility records, at check-in all guests must provide copies of their Passport or ID and all the other guests checked in under his/her name and shall fill in the online Guest Check-in Form. The information provided shall include: full name,
date of birth, passport or I.D. number, contact details, official address, nationality, details and contact of next of kin, purpose of visit and country of origin. Any non-resident guest will be expected to hold a valid visa. - In case there is an extra guest, the Business Support Associate should be notified immediately and the extra guest must complete the registration form with us.
- You will be expected to provide and prepare your own meals, groceries for the duration of your stay. If you wish to have your meals prepared, please speak to your Business Support Associate for assistance.
- Movement of cutlery and household items out of the apartments are strictly prohibited. Incase of any requests for additional household items, kindly call the Business Support Associate through the contact details provided on the welcome card.
- If a guest wishes to cancel his/her reservation, the deposit will be refunded as follows:
50% refund if cancellation is done 1 month to 15 days before check-in
15% refund is cancellation is done 14 days to 5 days before check-in - There shall be no refund if cancellation is done less than 5 days before check-in, after check-in, or is a no-show etc.
- For bookings coming from an Online Travel Agency (OTA), please check the cancellation policy on the OTA’s platform e.g. Airbnb, Booking.com, Expedia, HyperGuest etc. or contact your Business Support Associate for guidance.
- Early bookings will be accepted upon payment of 30% deposit of the entire stay amount.
We accept the following payments:
– Credit cards: Visa, Mastercard, Amex
– Mpesa
- Smoking is strictly prohibited throughout the building, except in designated areas. Under Kenyan health rules, we are obliged to initiate legal proceedings if this has been violated. As the smoke immediately enters the other rooms through the ventilation system, smoking directly negatively affects the health of the other guests and therefore cannot be permitted in any circumstance.
- If anyone violates this policy, we will have to initiate legal proceedings, which will result in a minimum penalty of USD 150 and further damages. We urge our guests to follow smoking rules and ensure a pleasant stay for everyone.
- If the occupancy numbers for a reserved apartment goes above the stated limits, there will be a fee of USD 30 per person and management reserves the right to admit extra persons in the apartment.
- No visitors are allowed after 10:00 p.m.
- Guests must notify their Business Support Associate about their visitors.
- Visitors must be accompanied by the registered guest at all times.
- As a registered guest, you are responsible for your visitor at all times.
- Edmor Suites apartments are located within residential properties, therefor no parties are allowed; to protect our guests and neighbours at all times. No parties, loud disturbances, and/or noise nuisance are allowed or tolerated within these premises – in private rooms, in-apartment or
public spaces. No pool parties are allowed either. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be evicted as soon as possible and will not be eligible for any refund on monies paid. Registered
guest(s) is/are responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00pm. - If an apartment is found with more “people” not listed on the Guest Registration
Form after 10:00pm the stay will be considered as an in-apartment party and the guest will be evicted immediately with no refund. Extreme cases will be handed over to local authorities. Any damages to property caused by occupants will be levied on the guest after an assessment is
conducted.
- All our apartments maintain quiet hours between 8:00 p.m. to 8 a.m. If you become aware of a disruptive guest, please contact your Business Support Associate immediately. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running along the halls/corridors.
- All money, deposits and rents will be forfeited upon eviction.
- Guest who have minors are advised to keep the safety of the children, especially for the apartments that have swimming pools, saunas, bathtub and gym facilities. Management will not be liable for any accidents that may occur due to negligence.
- Edmor assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings.
- If you discover that you have left behind something of value to you, please contact us immediately and we will try to assist you in locating your lost item.
- Edmor is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by the housekeeper will be collected and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has been found.
- Perishable items, underwear, and miscellaneous toiletries will be discarded. Returning lost items has additional costs which depend on the charges of the mailing service. If the guest’s contact information is incorrect or the mailbox is full and we are unable to contact the guest during the fourteen (14) days holding period, the unclaimed item(s) will be thrown away, given to local organizations, or disposed of accordingly by Edmor.
- You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), apartment’s premises, or property caused by you or any person in your party whether or not staying at the apartment during your stay. Guest rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee, and/or third-party fees. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make
every effort to keep any costs that the guest would incur to a minimum. Damage to apartment’s fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, kitchen equipment, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to the property, whether accidental or willful, is the responsibility of the registered guest for each particular room/apartment. In extreme cases, criminal charges will be pursued. Damage or staining of mattresses and linen including; towels, mattress protector, bed sheets, duvets, bath mat, bath robes, pillows, pillow cases, throw pillow and its cover resulting from the
use of body oils, make-up, shoe polish, other stains etc. will result in a charge for the special cleaning, repair, or replacement of the damaged article. - Breakages of any apartment properties, which includes and is not limited to cutlery, crockery, furniture etc. will also be charged for new replacement value plus any shipping and handling charges that may apply. Theft of any apartment property, which includes and is not limited to theft of towels, slippers, mosquito repellant, cutlery, bath robes etc. will be considered a criminal matter and will be handed over to local authorities.
- Edmor offers free fast Wi-Fi. We strictly prohibit the guests from using the internet for illegal activities and using the installation of private networks or private routers. Any use of the Wi-Fi network for illegal activities and use of private networks or routers can lead to fines and
cancellation of the reservation.
- Edmor reserves the right to amend, modify, change, cancel, vary or add to these Apartment Policies & House Rules or the arrangements and content featured on our website at any time without prior notice. Please check our website regularly for updates to Apartment Policies &
House Rules. Any modification to these Apartment Policies & House Rules occurs before your departure it is considered as part of your reservations agreement with us.
- Edmor makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. Edmor does not accept liability for any errors and/or omissions and
reserves the right to change the information published at any time and without notice.
